Problem with student discount

[christianlem]

Hi i am Christian and i am from Poland.

I have a problem, I wanted to buy a spotify premium with a student discount, but my school was not on the list (I go to high school, not to college), but Spotify took me money from a bank account of zł 9.99. Please help, what can I do now? How can I recover money, I would like to buy a regular premium version.

sorry for my weak english

[Bittencourt]

Hey @christianlem, welcome to the Spotify Community!

In this case then I suggest you get in touch with the Spotify staff - simply drop them a line on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply.

Give it 24 to 48hrs, also make sure you're checking your Spam/Junk folder because sometimes emails might end up there.

And don't worry about your English 🙂

Have a great day,

[christianlem]

Thanks! 🙂

[Bittencourt]

You're welcome!

Let me know if that works 🙂

[christianlem]

Problem solved, it turned out that the bank blocked the money, but already Ok! 🙂

[Bittencourt · Accepted solution]

Great, that's what I told you in other words 🙂

Please don't forget to add Likes and Accept As Solution.

[christianlem]

Ok 😉 !