Problem with subscription

Reply

Problem with subscription

Rosenrotx
Casual Listener

Plan

Premium

Country

 Turkey

Device

LG G3 D855

Operating System

Android 9

 

My Question or Issue

 I paid for my monthly Premium payment in 24th Dec. 2018. It's been around ten days and Spotify started to say "Payment failed" when i open the app. It tries to renew my subscription but i did it like 10 days ago. Need help ASAP, thanks.

Spoiler
 

 

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7 Replies

Re: Problem with subscription

Rock Star 10
Rock Star 10

Hey there @Rosenrotx!

 

Sorry to hear you're having this issue.

Please check out this payment troubleshooting help guide.

Follow the steps regarding your issue as they're the best way on figuring out a payment failure.

 

Let me know how you did=)

OneByBooRock Star 10
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: Problem with subscription

Rosenrotx
Casual Listener

Didn't work, payment failed it says. But i did my payment 10 days ago and using spotify very well since then. 

Re: Problem with subscription

Rock Star 10
Rock Star 10
Hey there.
thanks for getting back with me.

Could you please mention the payment method you're using ?
OneByBooRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Problem with subscription

Rosenrotx
Casual Listener

MasterCard, i've been using my card since last year on Spotify and i have never experienced something like this. It's been only ten days. Card's name is Ininal, i dont think its card-related. Because i am using this card more than 1 year on Spotify.

Re: Problem with subscription

Rock Star 10
Rock Star 10

Hey there @Rosenrotx

and thanks for your patience !

 

Please try and process the payment through an incognito web page as it tends to do the trick.

 

Let me know how you did=)

OneByBooRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Problem with subscription

Rosenrotx
Casual Listener

I did try, it tries to charge me full premium price.

Re: Problem with subscription

Rock Star 10
Rock Star 10

Hey there @Rosenrotx!

 

Please read this Refund Policy article for further info on the issue, then contact support through this form for them to help setting the payment the right way.

 

Let me know how you did =)

OneByBooRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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