Problem with subscription

Reply

Problem with subscription

Svmson
Visitor

Plan

Premium/Duo

Country

Poland 

Device

Xiaomi mi 9

Operating System

Android 

 

My Question or Issue

Hi, i have a problem with premium Duo, bought it twice but Spotify tries to give me premium and charge only for 19,99 not for 24,99 and i must do supscription for Duo every month and cannot see the second person of my Duo. Please help with that.

1 Reply

Luan
Rock Star 13
Rock Star 13

Hey, @Svmson 
Welcome to Spotify Community and thanks for reaching out here!

Just to make sure we are on the same page, you tried to subscribe to Premium Duo, but you got the standard Premium plan, right? If you're not sure about it, you can check your receipt history on your account page. After checking this out, let me know.

 

Keep me posted!

 

Kind Regards,

Luan

LuanRock Star 13
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