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Problem with verify address in family premium

Problem with verify address in family premium

I joined my sisters family premium account and typed in our correct address all was good until today I recieved an email that my account was changed to a regular account (no longer premium family) spotify unable to verify my account

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1 Reply

Hey @ryan77b.

 

Thanks for getting in touch!

 

Make sure you use the account which is associated with the email address where the invitation has been sent to. It can also help to open the invitation in an incognito browsing session.

 

We'd also like to mention that all users must live at the same address to be able to make use of this offer.

 

If you are still getting an error, let us know what message you get and we'll take a deeper look.

 

Have a nice day.

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