Announcements

Problema al canjear tarjeta de regalo

Reply

Re: Problema al canjear tarjeta de regalo

Visitor
hola, me podrías decir cuál es el correo por favor

Re: Problema al canjear tarjeta de regalo

Moderator
Moderator

Hey @kimbermichh

 

Welcome to the Community! We hope you don't mind us replying in English as it's the Community's official language.

 

If you're having issues redeeming a gift card, we'd first recommend taking a look at this article for some useful tips on how to do it. 

 

In case this doesn't do the trick, we'd recommend reaching out to our Support team here, who'd be happy to assist you further and check if everything's in order with your gift card.

 

We'll be right here if you have any other questions. 

 

Have a good one.

NovyModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Music touches us emotionally, where words alone can't." -Henry Thoreau

Re: Problema al canjear tarjeta de regalo

Casual Listener
Tengo el mismo problema, alguien me puede ayudar?

Re: Problema al canjear tarjeta de regalo

Casual Listener
Hey Iván, I have the same problem. Nerd some help

Re: Problema al canjear tarjeta de regalo

Moderator
Moderator

Hey @Bastyk

 

Thanks for posting - we’re here to help!        
 

Make sure you try out the steps listed in this help article. If the issue persists, try redeeming your gift card in a private/incognito window. This will make sure you avoid issues with your browser's cache. Another thing you can try is a different kind of browser.  

 

In case none of these steps help, send us a screenshot of how the page looks on your end. Just attach the image to your next response to us by using the Insert Photos option in the post editor. This way we can take a closer look at the issue. 

 

Tip: Make sure the screenshot doesn’t show any sensitive info such as payment or personal data. 

 

Hope this helps. Let us know how it goes. 

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the strongest form of magic.” Marilyn Manson
SUGGESTED POSTS