Help Wizard

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Problemas con Plan Familiar Premium

Problemas con Plan Familiar Premium


tengo problemas para agregar familiares a mi plan que acabo de comprar ( pagado en 1 cuota)

el problema es que en ningún momento me preguntaron cuál es mi dirección y ahora no coincide con la de mi familia. Cómo puedo arreglar esto


1 Reply

Hey @cyanezc.


Thanks for getting in touch! We hope it's okay if we reply in English.


When signing up for Premium for Family, you'll be asked to submit your address. If you left this blank or don't remember what address you left, you'll need to sign up for a new account as it's not possible to edit this information. Same goes for when you move to a different address.


If you want to use the same email address for your new account, you'll have to close your old account.


Sorry for the inconvenience! Let us know if you have further questions 🙂


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