Problemas con pago y cambio de suscripcion

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Problemas con pago y cambio de suscripcion

Luzberent
Newbie

Realice el pago de la cuenta premium efectivamente (se me acredito el monto en la tarjeta) y funciona pero quiero cambiar a plan familiar y al ingresar a mi cuenta figuro como usuario de spotify free, no reconoce mi pago realizado ni me llego un mail de confirmacion dejandome sin alternativas mas que pagar nuevamente, por favor espero respuesta

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Re: Problemas con pago y cambio de suscripcion

Moderator
Moderator

Hey @Luzberent.

 

Glad to have you on the Community. No worries, we're here to help!

 

If you can't make use of the Premium features, could you have a look at this page and go through the steps? :)

 

Also be sure to check the following:

  • Log out and back into your account
  • The status of your subscription
  • The status of your payment
  • That your Premium subscription isn't on another account

Thanks! Let us know how you get on.

DaisyModerator
 
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