Problems changing credit card information to pay for premium

[kdominguez]

Hi all.  I just started having this problem today and was wondering if anyone might be able to point me in the right direction or have had similar experinces.

I got an email today saying that I was unable to renew my Premium subscription due to a credit card error.  After calling my bank, they let me know that they haven't denied any charges and should be able to use the card.

I've tried re-entering the card information, but still get that same error message that there is a problem with the card.  I've even tried entering another card, but still get the same error message. 

Thanks in advance for the help!

[Alfredo]

Hey @kdominguez, welcome to the community!

Let's try clearing your browser's cache and cookies, using an incognito window, or a different browser to try again, and make sure you follow these steps. However, make sure you don't try over and over since this could block your card.

In case you get the same error message, please make sure the payment methods you're using meet the requirements on the attached picture.

All the best.