Problems whit the payment

[Marta839]

I have selected the subscription for three months to 0,99 € but I has been debited me the amount of 9,99 €

[JuanCamilo]

Hey @Marta839!

This offer is only available to new users who haven't tried Premium before, so it's possible that you weren't eligible for it.

Just to confirm, have you ever had a trial or offer before? You can also find some useful information about this over here.

Keep us in the loop.

[Marta839]

Hey @juancamilo
Yes,I had a trial for a month maybe it's for this.
You have been very kind thank you so much to have answered me.

[Marta839]

I have another question. can I be refunded or to recover my money somehow?

[simotp95]

But if we have subscribed the offer for 0,99€, why should you make us pay 9,99€? If you had told us that having subscribed in the past a trial with you means paying 9,99€ for a new trial, maybe a lot of us wouldn't subscribed.