Problems with a gift card

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Re: Problems with a gift card

Regular

Hi Erin_Braxter,

Thank you for your help. I have just contacted Spotify.

I keep you posted

Carolina

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Re: Problems with a gift card

Rock Star 9
Rock Star 9

Hi @Caroariasglez

 

Thank you for your patience!

 

As @Erin_Baxter suggested, in this case you can reach out to Customer Support

 

If you could include the following info in the email to speed up the process, it would be great:

  • the email address of the account where you want to redeem the code
  • photos of front/back and receipt of the card (with PIN code and serial number showing)

Have a nice day!

Emilia_8Rock Star 9
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Re: Problems with a gift card

Roadie

I would love to hear if they get that fixed for you, and how it gets fixed.

 

I bought a gift card several months ago, and I got the same error message. When I contacted Spotify on Twitter, the customer service was awful. It was one of the most unpleasant experiences in customer service I have ever had.

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Re: Problems with a gift card

Regular

Hi,

I contacted Spotify Support and the applied the code.

My experience has been very positive. I wrote them in Sunday and they solved the problem in less than 24 hours.

Thank you very much to Emilia_8 and Eein_Baxter for your help!

Have a nice week

 

Carolina

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Re: Problems with a gift card

Rock Star 9
Rock Star 9

Hi @Caroariasglez

 

Thank you for sharing!

I'm glad everything worked out for you. 

 

Have a nice day!

Emilia_8Rock Star 9
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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