Promo 3 meses x 18.90

[Mercedesns]

Hola volvi a premiun porque accedí a la promocion de 3 meses por 18.90 y me han vuelto a cobrar este mes sin respetar la promoción que me dieron…..favor de reembolsqr lo cobrado Gracias.       None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Yordan]

Hi @Mercedesns,

Sorry to hear this has happened to you. I hope you don't mind me replying in English, as it's the official language here on the Community.

Sounds like you're referring to our occasional Winback offer for users who have had Premium before, but they've since cancelled their subscription. The promotion was run through emails and in-app notifications, which can be used to sign up for the offer.

Unfortunately we're unable to help out with this here on the Community as we don't have access to the necessary tools to look further into this. It's best you reach out to Customer Support as they're the folks who can provide you with more insight on the matter.

Take care.