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The Spotify Stars Program: Celebrating Values Week!

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Promoción en facebook de 1 año por 199

Promoción en facebook de 1 año por 199

Plan

Free/Premium

Country

 Mexico

Device

Huawei GR3

Operating System

Android

 

  • My Question or Issue
  • Hice el pago y me salió la página del recibo y luego las olaylisp del premium pero cuando descargue la app y entre con mi cuenta no había premium ni ningún pago

 

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Reply
5 Replies

Hey @albertolozano.

 

Hope you don't mind we reply to you in English. Glad to have you on the Community. No worries, we're here to help!

 

If you can't make use of the Premium feautures, could you check out this page and go through the steps? 🙂

 

Also be sure to check the following:

  • Log out and back into your account
  • Check the status of your subscription
  • Check the status of your payment
  • Check that your Premium subscription isn't on another account

Thanks! Let us know how you get on.

I have the same issue with my account. I paid my premium subscription but the payment and the count is not change. Could you please help me with this case?

Hey @Tony2604,

 

Welcome to the Community! No worries, we'll help 🙂

 

Can you confirm that you went through the steps and pages mentioned above?

 

Hope to hear from you soon. Have a nice day!

I have exactly the sam issue. I suspect it was a scam

Hey @Santiagodele,

 

Can you also confirm that you went through the steps and pages mentioned above? 🙂

 

Hope to hear from you soon. Take care!

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