Purchased the 129 pesos for 3 months promo

innarosello11 · 2017-06-25

I paid through dragonpay. I also tried logging out from my account but still, i have a free spotify account. What should I do?

Alfredo · 2017-07-01

Hey @innarosello11, welcome to the community!

Thanks for reaching out to us.

If you've paid for Premium and your account is still Free, try this troubleshooting, to make sure you don't have multiple accounts.

After you've checked and the account is still Free, it'd be best to contact our Support team via Twitter or Facebook.

Cheers.

“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

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