Help Wizard

Step 1


Quality of Service Guarantee

Quality of Service Guarantee






Laptop, phone

Operating System

Windows, Android


My Question or Issue

I'm wondering if my Spotify Premium subscription has any sort of quality of service guarantee, because the streaming service is continually pausing during playback.  This situation is pretty clearly a problem with the Akamai CDN / Web player interaction, as is well documented by the numerous posts about "playback freezes at 9 seconds".  I've submitted posts and debug data about the issue, but no resolution.  I'd like some sort of refund for Spotify not meeting the terms of service.  Numerous pauses/freezes per hour is not how I want to listen to music.  Please advise.

1 Reply

Hey @OkMarkyMark ,


Thanks for reaching out.


It would seem you're experiencing a case of this Ongoing Issue that we have at the moment. You can +VOTE and subscribe to it, if you haven't already. We'll keep you updated on any updates on the matter there, as soon as there are any.


Hope this is useful, but don't hesitate to let us know if you have any further questions!

Mihail Moderator
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