Help Wizard

Step 1

NEXT STEP

Re: Ödeme başarısız oldu sorunu

Re: Ödeme başarısız oldu sorunu

Preminyum aldım ama gelmedi 

Reply
1 Reply

Hey there @Oğuz2

 

Thanks for reaching out about this and welcome to the Community! Hope you don't mind a reply in English as it's the official language of the Community. 

 

We suggest that you take a look at your Receipts page. There you should be able to see all your charges and check if you've been charged recently. If you don't see the payment there, it means that it hasn't gone through successfully on our end.

 

You can read more about the reasons payments can fail here

 

However, if you're sure you've been charged but you don't see it in your receipts it's possible that you have another account. In that case, we suggest you have a look at this article to see what you can do to locate your second account. If that's the case, you can reach out directly to our Support team through any of these channels so they can take a closer look at your accounts and further assist you with this. 


Hope this helps. If you need a hand with anything else, the Community is here for you. 

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Suggested posts