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Re: Cancelled premium, has Spotify saved my card info?

Re: Cancelled premium, has Spotify saved my card info?

I too have cancelled premium and been charged on my credit card. I want their phone contact details its got to stop.

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1 Reply

Hi @vmerlehan, thanks for writing!

 

If you get a Spotify charge after canceling your subscription, follow these steps:

 

  1. Log in to your account page
  2. Click Subscription in the menu on the left. 
  • If the subscription page shows you're on Spotify Free, the account is not being charged. Any charges are likely from another account that's active on Premium. Check for other accounts
  • If the subscription page shows you're on Spotify Premium, try the cancel process again and ensure you reach the final confirmation screen.
  • If the subscription page shows you have Premium provided by a partner company (e.g. your broadband/mobile provider or iTunes), you may need to contact that company to cancel. 

Let me know if you need further help!

BittencourtSpotify Star
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