Cobro doble

[Glo2]

Hola, el día viernes hice el cambio mi tarjeta para que los cobros se siguieran haciendo a otra tarjeta, el asunto es que hay 3 cobros de 500 colones a esa tarjeta nueva que agregue y quisiera saber porqué?  Necesito comunicarme con alguien que me dé una respuesta. Gracias 

[Lyubka]

Hey @Glo2,

Thank you for reaching out here in the Community. We hope you don't mind us answering in English as this is the official language of the forum.

We'd suggest that you take a look at your Receipts page. There you should be able to see all your charges and check if you've been double charged for a certain month.
 

It's also possible that you have another account with us and that you might be paying for this account. If that's the case - head here to find more steps for locating your other account. Once you've located it, you can cancel the subscription by following the steps in this article.

On another note, it'd also be a good idea to check if your family or friends have used your payment info to pay for their Spotify subscription. If that's the case, they should cancel or change their payment method and reimburse you.

Hope you get this sorted out soon. If you need anything else, the Community is here for you.