Money deducted from bank account but no premium access given

[varadmulay]

The same thing happened to me today. I subscribed to the student discount option and money was debited from my account and Spotify premium isn't activated....I checked my account status and it is showing me as a free user...!!!

Please refund my money or activate the premium..!!!

I attached the screenshot!

[Luan]

Hey, @varadmulay 
Welcome to Spotify Community and thanks for reaching out here!

Sorry to hear that you are experiencing that kind of issue...

Firstly, I recommend that you take a look at this support article that contains some information and options you should try in order to solve this issue:

• Why isn't my Premium working? 

Keep me posted!

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg