Paying with credit card - Info box doesnt load

[davekind_zim]

hi

when trying to upgrade to the duo premium it will not give me the option to pay by credit card. The box just loads the mobile payment option. Very frustrating

kind regards,

[Jeremy]

Hey there @davekind_zim,

Thank you for your post in the thread. We're happy to help.

Can you try in a private/incognito window?

Another useful step is to try with another browser.

If that doesn't do the trick - can you try from another device?

Keep us posted. We're always one reply away.

Take care!

[Reeo]

I am having same issue now. I have tried two different devices.

my Samsung tablet and my iPhone 7plus

the payment option won’t load at all, just keeps loading..

I deleted the whole app on the two phone, cleared browser data and cache

reinstall the app but still nothing works.

I would have prefer Apple Music but it does not have podcast 🥺

[OscarDC]

Hey folks,

Thank you for keeping in contact.

Keep in mind that the Premium or upgrade button (depending if you're on the mobile or desktop app) redirects the process to the webpage to complete the subscription. If the page is not loading well, it could be related to some damaged cache stored on your browser.

In this case, we'd recommend trying to subscribe in an incognito window or another browser but using the subscription page directly following this link.

Make sure you're logged in to your own account at the top right of the screen before starting the process.

Hope this helps. If you have any additional questions, don't hesitate to ask.

[Reeo]

I can very much assure this particular problem is from Spotify.

same result on two different device option(IOS & ANDROID).

on the android I uninstalled the app, re install it. Cleared my chrome browser data and cache, uninstalled “android system web view” .

re install it

cleared the data and cache..

on the iPhone the only thing I could do was delete the app and install again, delete my chrome and install again. None works

but still it would load.

I don’t have a system so I would not know if it works on a computer 

[Lyubka]

Hey @Reeo,

Thanks for getting back to us. It sounds like you've tried a couple of things already, but let's try the following:

Go to Safari browser on your iPhone. Tap on the Tabs button Tap [number] Tabs or Start page  to show the Tab groups list. Tap on Private , then tap Done.  By doing this, you'll open a private window on your device. Log in in your account and try subscribing again. 

It's also a good idea to try with a different network. In case you don't have another available, you can ask a friend or a family member to start a hotspot for you and use that network. That way you can make sure the connection is not causing this issue.

Hope this helps. Keep us posted if you have any questions.