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Re: Premium card not working

Re: Premium card not working


"I used a Spotify card onto the account name of: cdwalton01 and for some reason my account is still not registered as a premium account. I no longer have the gift card but on my screen it did indicate that the 3 month premium trial was activated onto my account. If I show proof of payment for the gift card, is there a way for Spotify to help me?"

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1 Reply

Hey cdwalton01,

 

Welcome to the forums!

 

In this case I think it wil be best to contact Spotify in one of the following ways:

 

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

 

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

Robert_WRock Star 11
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Note: I'm not a Spotify employee.

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