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Receipt not sent after redeeming gift card

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Receipt not sent after redeeming gift card

Plan

Premium

Country

Canada

Device

iPhone 6s

Operating System

iOS 13.5.1

 

My Question or Issue

I just redeemed a 6 month Spotify gift card and it it worked but there were no email about the receipt. I even tried to look in spam but it wasn’t there.

 

Reply

Accepted Solutions
Marked as solution

Hey @svne,

 

Thanks for getting back to me. As long as you see the receipt in your receipts page, you're good to go. Spotify won't send an email, but you should see a confirmation page after redeeming and the receipt will show in your accounts overview page. 

 

I hope this helps.

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies

Hey @svne, thanks for reaching out to the Community!

 

Do you see a receipt for the 6 months Premium gift card in your receipts page here?

 

Keep me posted.

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Yes
Marked as solution

Hey @svne,

 

Thanks for getting back to me. As long as you see the receipt in your receipts page, you're good to go. Spotify won't send an email, but you should see a confirmation page after redeeming and the receipt will show in your accounts overview page. 

 

I hope this helps.

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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