Received Payment Failed Email while I was charged.

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Received Payment Failed Email while I was charged.

daksh7011
Newbie

Username: Daksh7011

Plan: Student Plan

Plan Type: Premium

Country: India

 

Device

Mi A1 ( Android One)

Operating System

Android Pie

 

My Question or Issue

Hi, I received an email from spotify that states that my payment is failed while I got an email from my Bank that I was charged INR 59.00 as monthly premium payment.

Screenshot 2019-09-11 at 11.09.34 PM.png

Please look into this issue asap.

 

Regards,

Daksh Desai

1 Reply

Re: Received Payment Failed Email while I was charged.

Rock Star 22
Rock Star 22

Hey @daksh7011, thanks for reaching out to the Community!

Could you let me know your subscription status in your account overview page? If it says Free, please try following these troubleshooting steps. If that doesn't help, let me know each step you've tried on that support article and the outcome for each step.

 

Let me know how this goes :) 

 

 

Billy-JRock Star 22
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