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Received a Spotify Hulu email?

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Received a Spotify Hulu email?

Casual Listener

 

Plan

Premium for students with headspace 

Country

United Kingdom

Device

iPhone XR, MacBook Pro, PS5

Operating System

iOS 14.3

 

My Question or Issue

I received an email saying the following: “You’re missing out. Activate Hulu and SHOWTIME w/ Premium Student.”

 

I click the link in the email but I can’t see the Hulu option? Any help please?

7 Replies

Re: Received a Spotify Hulu email?

Rock Star 23
Rock Star 23

Hey @aazharul, thanks for reaching out to the Community!

I'm sorry to hear this. Hulu and SHOWTIME aren't included with your Premium Student subscription since it's not available with Spotify in the UK. 

 

Just to make sure it's a legit email, can you let me know what the sender email address is? You can also send me a screenshot of what you're seeing. 

 

Keep me posted. 

Billy-JRock Star 23
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Re: Received a Spotify Hulu email?

Casual Listener

Hi Billy-J,

 

**bleep**

 

I’ve also attached a screenshot of the email.

 

Many thanks

08A48C74-7933-4B72-9523-46B8D093BB99.jpg

Re: Received a Spotify Hulu email?

Visitor

I'm in Australia and I received the same email.

Screenshot 2021-01-06 023448.jpg

Re: Received a Spotify Hulu email?

Rock Star 23
Rock Star 23

Hey @mzmz13, and @aazharul

 

Thanks for sending those screenshots! 
Just to clarify, Hulu and Showtime aren't available in the UK, and let me know if you're using a VPN or a US-based network. 

 

Keep me posted!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Received a Spotify Hulu email?

Casual Listener

Yeah that’s why I was confused when I received the email haha. But no I don’t use a VPN and I’m not sure what you mean by US-based network? I presume I don’t.

Re: Received a Spotify Hulu email?

Rock Star 23
Rock Star 23

Hey @aazharul

 

Thanks for the details! 

Spotify is currently looking into it and hopefully, there is a fix soon.

 

If you need anything else, just shout! 

Billy-JRock Star 23
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Received a Spotify Hulu email?

Moderator
Moderator

Hey there folks, 

 

Thanks for bearing with us while we were looking into this.  

 

It seems the Hulu/Showtime bundle isn't available outside of the United States. We apologize that you've received this message as it was due to an error on our end.

 

We've also addressed this issue with the relevant team and have taken steps to ensure this won't happen again.

 

Cheers! 

IvanModerator
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