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Received message that you can't receive payment from my card

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Received message that you can't receive payment from my card

user-removed
Not applicable
I received a message that you couldn't get my payment off my card. Can you tell me what the issue is?
1 Reply

Re: Received message that you can't receive payment from my card

Robert_W
Rock Star 11
Rock Star 11

Hey @user-removed,

 

Welcome to the forums!

 

I will be happy to help 🙂

 

Did you already have an active subscription before this, or are you trying to sign up? 

 

Also can you please confirm the following:

 

The first one is your subscription page, and I'm interested to know what it says about your subscription (Free or Premium): https://www.spotify.com/account/subscription/

 

The other link to check is your receipts panel. here: https://www.spotify.com/account/subscription/receipt/

 

I will be right here 🙂

 

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

Robert_WRock Star 11
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Note: I'm not a Spotify employee.
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