Receiving charges after cancelled trial premium membership. No answer from Support.

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Receiving charges after cancelled trial premium membership. No answer from Support.

tiiuilo
Visitor

Plan

Free/Premium trial

Device

mobile phone

Operating System

Android

 

My Question or Issue

I am recieving charges from Spotify after trying the free Premium trial and cancelling it before the end of the trial period. I have tried to contact customer support multiple times without any answers.

The account has since been deleted, with charges still being made to me.

I need this issue resolved and the wrongful charges returned or I will have to dispute this through my bank.

Please contact me as soon as possible.

1 Reply

Re: Receiving charges after cancelled trial premium membership. No answer from Support.

Rock Star 16
Rock Star 16

Hey @tiiuilo, welcome to the Community.

Hope you're doing great!

Sorry to hear that!

What way did you use to contact support?

If it was by email, did you get any automated replies?

 

Thanks :)

LoxerRock Star 16
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