Refund of premium subscription

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Refund of premium subscription

pprov
Newbie

Plan

Premium to Student

Country

U.S.

Device

iPhone 6

Operating System

iOS 10

 

My Question or Issue

I began my free trial with spotify in January of this year. I enjoyed it enough and decided to keep it and paid the $9.99 for the premium amount. However, this past week, I learned that Spotify offers students a 50% discount for the same service and as I'm a student, I made the mental note to make the switch before my next bill cycle. With the chaos of this week, I wasn't able to do it until today, but my subscription was renewed yesterday. So I've been charged another $9.99 for the month. Could I be issued a refund of the full amount and then charged the student amount, or refunded the difference between the two?

P.S. Yes, my student legitimacy has been verified. 

1 Reply
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Re: Refund of premium subscription

mosohodPeti
Composer

Hey there @pprov!
Please get in touch with Spotify via the contact form. Their support team will be able to take a look at your issue and you'll hear from them shortly.

Have a nice day! :)

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