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Plan
Premium (6,99€ p/month)
Country
Portugal
Device
Huawei P10
Operating System
Android
My Question or Issue
Hey!
I've been using regular Spotify Premium for at least a year now and today my subscription ended. When I went to renew my subscription, for some reason, I was not eligible for the regular Spotify Premium (6,99€ p/month) anymore. Instead, I'm only eligible for Spotify Premium Family or Spotify Premium Yearly. I want to renew my current subscription and not get a new plan. Can you guys help me? Thank you.
Solved! Go to Solution.
Hi @98marcossilva,
thanks for the info !
Could you please visit your account overview page and let me know the current status of your account ?
Thanks for your patience 🙂
Hi there @98marcossilva,
thanks for reaching out about this !
Could you please check out this page and let me know which subscriptions are shown ?
thanks 🙂
Hi @OneByBoo
All subscriptions are shown including the Regular Spotify Premium. But when I click on "Get Started" in the Individual Spotify Premium, it redirects me to the page in the image I attached.
Hi @98marcossilva,
thanks for the info !
Could you please visit your account overview page and let me know the current status of your account ?
Thanks for your patience 🙂
Hi
It said that I needed to update my payment details. I hadn't updated them yet because I didn't want to mistakenly pay the wrong subscription. But when I clicked the link to update my payment details, instead of redirecting me to that page where I had to change into either Spotify Premium Family or Spotify Premium Yearly, it took me to a page where it charged me the 6,99€ of the Spotify Premium Individual and needed me to insert my payment details. So I guess it's solved. Thank you for your patience and help!🙂
Hey there @98marcossilva,
Thanks for your patience and cheers for @OneByBoo!
We’re happy to hear this is now fixed for you.
Feel free to post again if you need our help.
Take care!
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