Relocation to another country -> Cannot change CC, cannot change country

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Relocation to another country -> Cannot change CC, cannot change country

Blafasel123
Casual Listener

TL/DR: Spotify doesn't accept my CC because it's issued from a different country and then doesn't let me update my country: I cannot pay money to Spotify.

 

So.. I'm a bit unhappy at this point, because the UX is complete **bleep** (seriously? the word quite similar to 'crab' is banned?).

 

I want to update my payment details, switching from a German CC to a CC from Singapore - because I just relocated and live here/in SG now. The German CC is going to die soon.

 

I happily provide Spotify with the details to take my f..ine money, get a popup message saying "You know what? That card seems to be issued in Singapore (no **bleep**..). Your profile's country needs to match the CC's country (why??)".

 

That annoying popup has two buttons. The first one is FAT, green (if I recall correctly) and says 'Change country to Singapore'. The other one is to cancel the whole thing.

 

I hit 'YES! Singapore! Make It So'. Page refreshes with no feedback at all, I'm back at the change payment details site and my information is gone.

 

Okay. That's stupid. Let me just check my profile's country. "DE". Hmm... Spotify, you just asked me if I'm in SG and if I want to change it to SG. I agreed. Okay, let's click edit and set it myse.... waitaminute. Country is a disabled dropdown. Below that dropdown is a link that explains in detail how I can change my country. Alas .. that just says that I should go back to the very same edit profile site I just looked at and lists these helpful steps:

 

  1. Log in to your account page
  2. Click EDIT PROFILE
  3. Scroll down to Country and select your new country from the dropdown list.
    Note: Your new country will only show in this list when you’re actually there.
  4. Click SAVE PROFILE.

 

If only I could select something from the dropdown list. That'd be awesome..

 

How can I throw my money at Spotify now? And who thought that this is a good idea?

 

(Also, the bad word filters are quite laughable and the feedback message after replacing common words with childish 'oops'/'bleep' stating that 'invalid HTML was found' is .. misleading. More like .. completely wrong)

9 Replies
2 people liked this

Re: Relocation to another country -> Cannot change CC, cannot change country

ched2k
Newbie

Same problem here, very very annoying, already tried everything and nothing. I'm very close to cancel my account and try Apple Music. Did you solve this problem? thanks!

1 person liked this

Re: Relocation to another country -> Cannot change CC, cannot change country

halcyonsioux
Newbie

Did anyone figure out this problem? I am trying to change my Country and the dropbox box is greyed out.

 

When I try to update a new payment method, it is not accepting as it says it originates form a different Country. Help....

1 person liked this

Re: Relocation to another country -> Cannot change CC, cannot change country

Shnazz
Casual Listener

I'm having the same issue, want to change my account country to UK as I need to start paying with my UK credit card as I live in the UK now. Can't do this... country drop-down is greyed out. Seems like neither the chicken or the egg come first.

Spotify what are we to do?????? I dont want to lose my playlists by haivng to close my account- I've been curating them for years. I need to change my credit  card. if you keep charging my AUS credit card you will get me in trouble with my bank. this needs resolving ASAP

1 person liked this

Re: Relocation to another country -> Cannot change CC, cannot change country

Blafasel123
Casual Listener
I contacted them on twitter and got the issue resolved that way. Was quite quick.
Yes there should be a better way. But maybe that is good enough for you for now?

Re: Relocation to another country -> Cannot change CC, cannot change country

Shnazz
Casual Listener
Oh ok. I dont have twitter. Dam. Will have to find another way! Thanks
1 person liked this

Re: Relocation to another country -> Cannot change CC, cannot change country

styleone
Newbie

Hi, exact same problem here. I moved from France to the USA. I want to update my CC. It won't let me do it, asking me to update my country settings. It is greyed out and won't let me change it. So, I'm stuck.

1 person liked this

Re: Relocation to another country -> Cannot change CC, cannot change country

Blafasel123
Casual Listener
Contact them (I used Twitter) and they will fix it.

Re: Relocation to another country -> Cannot change CC, cannot change country

Moderator
Moderator

Hey there @Shnazz,

 

Thanks for posting about this in the Community!

 

No worries, if you've moved permanently in a different country, you should be able to update it on your account by following the steps below:

  1. Cancel your subscription.
  2. Wait until your account reverts back to the free, ad-supported service at the end of your current billing cycle.
  3. Log in to your account page
  4. Click EDIT PROFILE
  5. Scroll down to Country and select your new country from the dropdown list.
    Note: Your new country only shows when you’re actually there.
  6. Click SAVE PROFILE.
  7. Resubscribe to Premium using a payment method issued in your new country. 

If you're having troubles seeing your current country showing up in the menu, we'd recommend trying the following:

  • Try logging updating your account page in an incognito/private window in your browser.
  • Try with a different device (for example, if you're on your mobile, try the steps above in a desktop device).
  • Try in a different network connection. 

Keep in mind that you won’t lose any music or account settings by reverting to Free, but you will need to redownload anything you’ve made available for offline listening once you’re back on Premium.

 

You can also check out this support site article for more info.

 

Hope this helps clarify things :)

KaterinaModerator
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Re: Relocation to another country -> Cannot change CC, cannot change country

paulera888
Casual Listener

Katerina, you recommended to "Resubscribe to Premium using a payment method issued in your new country", but the problem of people here is that they are still using payments methods (bank, CC, paypal) from their original countries.

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