Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Remove credit/debit card

Remove credit/debit card

I need to remove my credit card number off someone else’s account.  I have no access to the account. It’s my exwife. How can this be done?

Reply
2 Replies

Hi @mkoutnik. This is an issue that you'll want to reach out to support for. Please fill out the online contact form to create a ticket with Support. If, for whatever reason, you cannot use the form, or would prefer not to, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.

Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling. Please let me know if there are any other questions or concerns that I might be able to assist you with. Cheers!

It's easy: Just call the 800 number on the card, or go online and make the request. The procedures vary slightly among major card issuers, but all allow either the primary cardholder or the authorized user to request removal. Being an authorized user -- also known as "piggybacking" -- on a credit card account means the primary account holder gives you permission to use his or her account to shop or make purchases. That primary account holder is responsible for repaying any debts you may incur with the card. (Note: Being an authorized user is not the same as being a joint account holder or co-signer, where both users are responsible for repaying the credit card debt.) Besides spending privileges, the biggest advantage to piggybacking is that it can give the authorized user's credit history and credit score an immediate boost. That's because once you become an authorized user on an account, the primary account holder's credit history on that specific card can appear on your credit report. A person with no credit history of their own or a low credit score can benefit from this arrangement. Parents often add their children as authorized users to give them a head start in achieving good credit. However, there's also a risk: The primary account holder's payment history may nosedive or contain negative information. In that instance, the piggybacker's credit score could be hurt, and the authorized user may want to be removed from the account. Once removed, the credit history of the primary account holder -- negative or positive -- will disappear from the authorized user's credit reports.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random