Spotify Community

deontknoping · ‎2020-01-28

Plan

Free now according to account info

Country

Netherlands

Device

Samsung Galaxy S8

Operating

Android

My Question or Issue

The automatic payment in December failed. I'm not sure, but it seems that the premium family subscription as a result stopped or was suspended.

Should I now wait for next automatic payment date, or should I resubscribe?

Bittencourt · ‎2020-01-28

Hi @deontknoping, thanks for writing!

The first thing you should do is check your account overview to see its current status:

I guess you'll need to update your payment method if it show as Free.

Let me know how it goes 🙂

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Resubscribe when payment failed?