Resubscribed to Family Premium and reinvited account but all music and playlists are missing

[CelestialRecurs]

I canceled my family premium subscription last week but decided to resubscribe today.  When I did, there were no family members so I reinvited my daughter.  When she logs in everything is missing music/playlists.

Plan

Premium

Country

USA

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @CelestialRecurs, thanks for reaching out to the Community!

Could you make sure that she is using the right account?

If she is, could you ask her to log out > restart device > log back in to see if that makes a difference?

Let me know how this goes 🙂