Rogers Premium Subscription ending

[dltaillefer]

Our Rogers Premium Subscription is ending, how do we go about keeping our Spotify account? We don't want to lose our downloaded music.

[Maxim · Accepted solution]

Hey @dltaillefer,

Subscriptions and accounts are two different things. Your account will revert back to Spotify's Ad-based Free plan and will not be deleted.

There's, unfortunately, no way not to lose your downloaded music since it's a Premium-only feature, but you can upgrade to Premium again at https://spotify.com/premium and you'll then be able to download it again.

[dltaillefer]

can we change it over to premium before the subscription ends to save our downloaded music?

[Maxim]

Unfortunately not, you'll have to wait until your account has been downgraded from Premium.

[dltaillefer]

Okay, I guess it’s a waiting game to see what happens. Rogers said when I sign up for premium under my original acct info all the music will come back. I find that hard to believe though. 

Thanks for your help.