Rogers subscription.

[Miikey]

I am supposed to have premium through my rogers account.. but all of a sudden spotify stopped my premium. Why is this and how do i get it back.. my premuim is good until decemeber atleast thats what rogers told me.. so whats going on i want my premium not..

[jmdesin892]

Hey there! 

You can check your subscription on your Account Setting's Page. Click on the link below:

https://www.spotify.com/bg/account/overview/

On the right side of the page, you should see what subscription you have. To change your subscription, click "View Details". 

Let me know if you need more assistance! 

[Miikey]

Ya i can see that.. but it only says "get premium" im supposed to already have it . It is good through my rogers until dec 1 17

[jmdesin892]

Hey Miikey,

You might be subscribed to Spotify Premium with another email. Please check if you have another account.

Also, did you pay for premium using a gift card? 

Thank you! 

[Robert_W · Accepted solution]

Hey Miikey!

If you original payments were taken by Rogers then I am afraid you would need to reach out to the directly so they can look into this for you.

If the payments were taken directly from Spotify let me know and I will advise on what is best to do next.

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