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Hello,
I just upgraded to Premium using my Android cellphone. Although I hear no ads on my cellphone, when I am loging in to Spotify on my desktop, I cannot get Premium priviliges and still hearing ads. What do I need to do? Any help would be greatly appreciated. Thanks.
Panos
Hey @panos3,
It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.
And I have not received any emails to either of my email accounts, strange?
Please reach out to the Spotify Support Team so they can help you locate your second account. Thanks!
Contact form: https://support.spotify.com/contact-spotify-support/?contact
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If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.
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