SP129 FROM GLOBE NOT WORKING

[user-removed]

I'm a premium spotify subscriber but recently my payment using globe didn't get in to spotify so I tried a different method since I was scared that if my subscription got paused it would delete my 700+ songs downloaded so I tried SP129 from globe it went smoothly they even deducted the payment from my account but when I opened spotify it still says there's a problem with my payment even tho it's already deducted. Pls help downloading 700+ songs is really quite an hassle. Kudos to those who help

[MattSuda]

Hey @user-removed

I suggest you contact support so they can help you

You might see a button that allows you to chat live with support instead of sending an email.

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.