Samsung a71 6 month premium trial not loading

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Samsung a71 6 month premium trial not loading

Casual Listener

 

Plan

Free

Country

Uk

Device

Samsung A71

 

My Question or Issue

I have recently purchased a samsung a71 and I am unable to load the 6 month free premium trial offer. 

When i look at the premium tab I am only given monthly trial options. 

I have not had a premium account before.

Is there an issue with the offer?

 

6 Replies
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Re: Samsung a71 6 month premium trial not loading

Moderator
Moderator

Hey there @Fordy1!

 

Thanks for reaching out and welcome to the Community!

 

You can start off by logging out > restating your device > logging back in.

 

If you're still not able to see the offer in the Premium-tab in the app, you can try a clean reinstall to make sure you have the latest Spotify version.

 

In case the issue persists, could you send us a screenshot of the offers you see in the tab in the app?

 

We'll be happy to investigate this further 🔍

ElenaModerator
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Re: Samsung a71 6 month premium trial not loading

Casual Listener
Hi, please see attached screenshots.
I have clean reinstalled the app as suggested in the email I received
however the option for 6 months free premium membership still does not
show.
Thankyou
Highlighted

Re: Samsung a71 6 month premium trial not loading

Moderator
Moderator

Thanks for getting back to us @Fordy1!

 

We're afraid that the screenshots you attached is not showing up on our end, could you try sending them again?

 

We'll also need to know your Spotify and Android versions and if your device has been used to redeem a Spotify offer before.

 

Keeping an eye out for your reply!

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
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Re: Samsung a71 6 month premium trial not loading

Casual Listener

Hi there, I also have the same problem as above. Can you please assist? Only have the option for 3 months and no mention of Samsung 6 months free trial. 

 

Thanks 

 

 

Screenshot_20200521-215036_Spotify.jpg
Highlighted

Re: Samsung a71 6 month premium trial not loading

Casual Listener
It was never resolved for me, so I never signed up. I was told to uninstall
and reinstall the app but that made no difference. Then told to send
screenshots which I did, but they couldn't receive the screenshots. I gave
up in the end.

Highlighted

Re: Samsung a71 6 month premium trial not loading

Casual Listener
Thanks for the reply. I hope that they find the answer as to how to fix
this as this is one of the reasons i bought the phone and will have to
return it if it doesnt work.

Thanks again


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