Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I have been listening on my Yamaha receiver for months and all of a sudden, the Spotify client on Ubuntu won't connect and the receiver says Need Premium. My subscription is up to date, I've tried all the things suggested on the web, reinstalled the client, and nada. This is very annoying
Hi there,
Me too.
All the time it was working without problems and when i tried it today I got the same error message
Andreas
I'm having the same issu. Im also having a yamaha receiver telling me to get premium but i've got a family premium subscription already which have been working until now. Waiting impatiantly on a solution!
I have the same issue!
Hi Pete,
make a firmware-update to the receiver and it will work again.
Andree
Yamaha doesn't have an update listed for my receiver, which is model R-N301. And since it has been working, I would assume it's something that Spotify did to make it not work. In any event, this lack of customer support is really annoying and I will be canceling my subscription very soon if this doesn't get resolved.
Same thing is happening to me I'm up to date with my payment but it keeps telling me that I'm not a premium customer please somebody help me?
Spotify has made some server upgrades. Some receivers will need a firmware update to work again and get the latest version of Spotify.
Check out this page for the latest information on Spotify for receivers:
The way to listen to Spotify with some speakers and sound systems is changing.
If you have a speaker from one of the following brands, click for more information.
You can also check out other ways to listen on your speaker.
We're updating Spotify on the below models of Yamaha speakers.
To ensure you're rocking the latest version and can use Spotify Connect, update your speaker's firmware.
Check the manufacturer's guide for details.
RX-V475, RX-V575, RX-V675, RX-V775, RX-A730, RX-A830, RX-A1030, RX-A2030, RX-A3030, RX-S600, CX-A5000, HTR-4066, HTR-5066, HTR-6066, HTR-7066, RX-V1075, RX-V2075, RX-V3075, RX-S600D, RX-V500D, TSR-6750, RX-V477, RX-V577, RX-V677, RX-V777, RX-A740, RX-A840, RX-A1040, RX-A2040, RX-A3040, HTR-4067, HTR-5067, HTR-6067, RX-V1077, RX-V2077, RX-V3077, TSR-5770, R-N500, CD-N301, R-N301, CRX-N560, CRX-N560D.
You can also check out other ways to listen on your speaker.
That's all very interesting, but it doesn't change the fact that Yahama doesn't list a firmware update available for my receiver, R-N301. I specifically bought this receiver to work with Spotify, and now it doesn't.
I would suggest contacting Yamaha. They might still be working on a future firmware update or they might be able to provide more information.
Yamaha told me to download new firmware directly from the receiver. With a few magic button pushes, this worked and Spotify works again. Let's hope any future incompatible upgrades go a little smoother.
Glad to hear you got it working
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…