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Says that it couldn’t take my payment when i paid for premium on June 23rd

Says that it couldn’t take my payment when i paid for premium on June 23rd

I paid for my premium account June 23rd, i got a email saying they couldn’t pay for my premium account, it took the money out of my account so i’m not sure it’s why it’s wanting me to do it again, and i can’t loose any money right now.
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1 Reply

Hi there,

 

Welcome to the Community and thanks for reaching out!

 

It's possible that you had some failed payment attempts already, so the last authorized payment was actually for the previous month. If a monthly payment fails, you won't immediately lose your Premium. We’ll try to take it again over the next few days.

 

I recommend checking your regular payment date as well as your receipts on your account page to see if everything looks good there.

 

Cheers!

YordanModerator
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