Scam, misleading advertising, delivery of a Google home mini for Sotify Family
For information Email to the services After sale and Paypal:
Spotify Family Contract of May 5, 2019
I subscribed to the Spotify family offer. The delivery of a "Google home mini" is contractual, in this offer.
However Spotify proceeds: by sending a code in email, to register on the Google Store, to allow the delivery of this "Google home mini".
I warned Spotify that the code received is no longer valid: Google Store to cancel the delivery.
I joined the Google Store customer service; which confirms that Spotify must send me a new code, for the delivery of the product.
Spotify's after-sales service, joined 3 times by email, refuses to give me a new valid code.
This after-sales service is justified by an "investigation";
He is simply unable to read the attachments sent to him. Which confirms that the parcel will not be delivered.
The after-sales service refuses to contact their Google Store provider to confirm that the delivery is canceled.
The material good, or product, "Google home mini", will not be delivered. Given these difficulties I did not make use of a subscription neither in streaming, neither in downloading, nor any digital service.
Here I remind you that it is up to the Spotify Company to prove a delivery and a use.
Spotify takes a subscription by PayPal, and refuses to apply the contract including delivery of an object.
I recall that the damage caused, is 14.99 euros already collected by Spotify, plus the price of a "Google home mini" that I need 59.00 euros, and procedural obligations to the against Spotify whose present claim.
I ask :
Send me a new code and check the actual delivery of a "Google home mini",
Or cancel and refund the levy of 14.99 which is no longer valid,
And that Spotify responds to the damage caused.
I also ask PayPal to verify that the behavior of this company Spotify, (and an after-sales service resembling the worst of the sites of sales on the internet), is incompatible with the guarantees of the service PayPal.
I reserve the right to assign the company Spotify or report its behavior, as to advertise on the internet for the worst site and after-sales service. "
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