Signed up for 30 day trail, charged since day 1

[Waroach]

So I signed up April 15 for a 30 day free trail ($0.01)

Then $9.99 each month therafter.

I just noticed I was charged on April 15th, and will be charged again on may 15th.

How can this be fixed? Who can I talk to outside of this community? I cant seem to find any customer support information.

Thanks for the help in advance.

Very frustrated customer.

Plan

Premium

Country

USA

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @Waroach, and welcome to the community.

Hope you're doing great! 

Did you sign up for a Premium trial in the past, or did you ever use your payment method for Spotify's services in the past? 

Keep me updated 🙂 

[Waroach]

No, I signed up for the free option a year ago. 

I never gave any payment details until the day I was charged.

[Billy-J]

Hey @Waroach.

Thanks for the reply!

This explains why you were charged for Premium. You’re only allowed to use a free trial once, unless stated otherwise. 

I’d recommend checking out this support article for more info on Premium trials and deals.

I’ll be right here if you need anything else 🙂

[Waroach]

I'm confused. Maybe I wrote that wrong, or it was read wrong. A year ago I signed up with my email and have always had ads. Never signed up for premium. Never had a trial etc. 

Just recently within the last month, I started using spotify more and more. I then thought maybe I should finally sign up and get ride of the ads.

For the very first time ever in my life, I gave spotify a credit card number and signed up. Assuming I would receive a free trial as advertised. But then I was charged.

I am still confused as to why I cannot speak to anyone at spotify to address this. I appreciate the community's hel . But it seems wierd.

[Billy-J]

Hey @Waroach.

Thanks for the info! Apologies if I misread anything.

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

Have a great day 🙂