Someone change my student plan to family, and they enter my family plan

[AvillianKing]

Was using student plan, never check it after that, today i check my plan and it changed to family and someone is in it and i'm the one paying

Never invite them, their name is all the same, how is it possible? I already change my plan to student again, so my next subs is student plan.

Ahh and currently i live in Indonesia but apparently my address is not (not changed by me)

[Maxim · Accepted solution]

Hey @AvillianKing,

Thanks for coming to the Community.

It's, unfortunately, very likely that someone has gained access to your Spotify account, so I recommend following these steps to secure your account.

Let me know how it goes 🙂

[AvillianKing]

Thank you for the response. I want to ask, is there any other way someone can change my subscription? Other than accessing my account?

[Maxim]

Hey @AvillianKing,

Thanks for getting back.

Another possibility would be that someone had access to one of your devices where you're logged into your Spotify account, but in my opinion, that's very unlikely to be the case.

[AvillianKing]

So, the conclusion is that my account is accessed by someone else? Okay, thank you for the help.

[Maxim]

Hey @AvillianKing,

Yeah, that's most likely what happened, so it's best to secure your account as soon as possible. 🙂