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[piscea]

Plan

Free

Country

Ukraine

Device

(iPhone XR, Macbook Air 2020)

Operating System

(iOS 14.3, MacOS 11.1)

My Question or Issue

Hello Spotify Support team!

I have tried all the steps in the guide, investigated similar issues in the Community, and yet I can't proceed with the payment for my Premium account. My sister also faces this issue on a different device with a different card. 

Nothing helps. 

[snip - Community Moderator edit]

[OneByBoo · Accepted solution]

Hi there @piscea,

thanks for reaching out !

First and foremost, I recommend you remove you screenshot as it contains sensitive information.

Regarding the issue you're experiencing, could you please confirm going through the steps provided here ?

Best steps I would recommend are:

- Using Incognito webpage

- Different webpage

- Check the transaction with your bank

Also, please confirm that the country listed on your profile is indeed the correct one and that you're using a payment method which was issued in that same country.

Waiting on your update 🙂

[piscea]

Actually, I have contacted the support chat and they helped me out. Thank you a lot though!

[Jeremy]

Hey there @piscea,

Thank you for your reply and confirmation.

We're really happy to hear that everything works as it should for you again.

If anything comes up we're always one reply away. We're happy to help 🙂

Cheers!