Son cant submit details for family premium

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Son cant submit details for family premium

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Hi, I have sent my son an invite for my premium for family account. He has set up a profile, we have tried doing it through incognito windows, tried on his phone etc etc and it still doesn't allow us to submit his name and address to accept the invite. Getting very frustrated!

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Re: Son cant submit details for family premium

Rock Star 24
Rock Star 24

Hey again @NZWally,

 

Thanks for getting back to me.

 

The minimum requirement for Spotify is 13. You can try to revoke the current invitation and send out a new invitation.

 

Can your son then try it again on a different device? The reCAPTCHA box is required to be able to accept the invite. When he finds a compatible device (a device where the reCAPTCHA box is shown), he should load an incognito browsing session and open the link in the invite to try to join.

 

Let me know how it goes 🙂

MaximRock Star 24
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Re: Son cant submit details for family premium

Rock Star 24
Rock Star 24

Hey @NZWally,

 

Why not? Is he seeing any error messages? If so, which one(s)?

 

Let me know 🙂

MaximRock Star 24
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Son cant submit details for family premium

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Hi

Nope, no error messages. The submit button just stays very and unclickable.
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Re: Son cant submit details for family premium

Rock Star 24
Rock Star 24

Thanks for letting me know.

 

I'd recommend giving it a try in..: 

Also, please make sure to disable anything that might block the page, such as the Firewall, ad blockers, etc.

 

Lastly, could you please confirm that you can see the "reCAPTCHA" button in the form? If you don't, please visit the following site to verify that you're able to see such button in your browser: https://www.google.com/recaptcha/api2/demo

 

Thanks again!

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Son cant submit details for family premium

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Hi

No, we are not getting the recaptca box.
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Re: Son cant submit details for family premium

Rock Star 24
Rock Star 24

Hey @NZWally,


Thanks for letting me know.

 

Are you able to see the reCAPTCHA box at https://www.google.com/recaptcha/api2/demo?

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Son cant submit details for family premium

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Hi

>From his phone he can't. What is the minimum age someone can have Spotify,
as maybe this is the issue?
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Re: Son cant submit details for family premium

Regular

Hey he can't and still cant accept. Can you help? 

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Solution!

Re: Son cant submit details for family premium

Rock Star 24
Rock Star 24

Hey again @NZWally,

 

Thanks for getting back to me.

 

The minimum requirement for Spotify is 13. You can try to revoke the current invitation and send out a new invitation.

 

Can your son then try it again on a different device? The reCAPTCHA box is required to be able to accept the invite. When he finds a compatible device (a device where the reCAPTCHA box is shown), he should load an incognito browsing session and open the link in the invite to try to join.

 

Let me know how it goes 🙂

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Son cant submit details for family premium

Regular

You are a rock star. This worked perfectly and both my son and I are so grateful. THANKS!

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