Son cant submit details for family premium

[NZWally]

Hi, I have sent my son an invite for my premium for family account. He has set up a profile, we have tried doing it through incognito windows, tried on his phone etc etc and it still doesn't allow us to submit his name and address to accept the invite. Getting very frustrated!

[Maxim]

Hey @NZWally,

Why not? Is he seeing any error messages? If so, which one(s)?

Let me know 🙂

[NZWally]

Hi

Nope, no error messages. The submit button just stays very and unclickable.

[Maxim]

Thanks for letting me know.

I'd recommend giving it a try in..: 

• an Incognito/ private window in your browser
• in different browsers
• in different devices

Also, please make sure to disable anything that might block the page, such as the Firewall, ad blockers, etc.

Lastly, could you please confirm that you can see the "reCAPTCHA" button in the form? If you don't, please visit the following site to verify that you're able to see such button in your browser: https://www.google.com/recaptcha/api2/demo

Thanks again!

[NZWally]

Hi

No, we are not getting the recaptca box.

[Maxim]

Hey @NZWally,

Thanks for letting me know.

Are you able to see the reCAPTCHA box at https://www.google.com/recaptcha/api2/demo?

[NZWally]

Hi

>From his phone he can't. What is the minimum age someone can have Spotify,
as maybe this is the issue?

[NZWally]

Hey he can't and still cant accept. Can you help? 

[Maxim · Accepted solution]

Hey again @NZWally,

Thanks for getting back to me.

The minimum requirement for Spotify is 13. You can try to revoke the current invitation and send out a new invitation.

Can your son then try it again on a different device? The reCAPTCHA box is required to be able to accept the invite. When he finds a compatible device (a device where the reCAPTCHA box is shown), he should load an incognito browsing session and open the link in the invite to try to join.

Let me know how it goes 🙂

[NZWally]

You are a rock star. This worked perfectly and both my son and I are so grateful. THANKS!