Sonos stops playing Spotify commercials

[Danny58]

Plan

Free

Country

The Netherlands

Devices

iPhone 12, iPhone 14 pro, iPad Air, android devices

Operating System

IOS 16+

My Question or Issue

Since my spotify premium ended 4 months ago, every time an advertisement starts, the music stops on my Sonos box. It won't resume until I pause and press play again. This is very annoying. Oddly enough no one has started a topic on this community yet, but I have seen that there are many people with this problem on the sonos community: https://en.community.sonos.com/controllers-and-music-services-229131/sonos-stops-playing-spotify-com...

I was chatting today with spotify support, he gave spotify trial, and the problem is solved now.

[jyves-ca]

Same here on several devices and Os

[MihailY]

Hey folks,

Thanks for reaching out.

@jyves-ca, does this happen with all commercials or only with specific ones? Is it possible to connect your Sonos device to a different network like a hotspot on your phone and check if the issue persists?

Let us know how it goes.

[jyves-ca]

Hi,
All commercial.
Not possible for me to test on and other network, I have 11 sonos devices on a very strong MESH network.

JYA

[kritkat]

I have been having the same issues for over a month....only when streaming spotify to my sonos...sound cuts out when spotify goes to commercial.  It is very annoying and it is required to pause and then restart playback several times in order to get the sound to come back.  Sometimes this does not even work and spotify must be exited completely.  This issue can be found reported on the Sonos community and it has been through troubleshooting and deemed an issue originating with Spotify.  
Spotify please fix this glitch  to Sonos devices!!!  

[OscarDC]

Hey folks, 

Thank you for keeping in contact and sharing the info.

To continue investigating this case, would you mind confirming if this happens when listening to music, podcasts, or both? Also, since the issue could be related to network restrictions, even if you're connected to a high-quality network, could you confirm if using a different Wi-Fi connection makes any difference? This will give us a better look at the issue. 

Lastly, check if there's any pending update on your Sonos to avoid any issues caused by an outdated version. 

We'll be on the lookout.

[pstll]

This issue is related to this thread on the Sonos community site, they are looking at it from their end as well.  This is not isolated to any particular users configuration it is too wide spread.

https://en.community.sonos.com/controllers-and-music-services-229131/sonos-stops-playing-spotify-com...

[31mpubzfdpxlkidhge4d]

I have been having the same issue for the last month+ while listening to Spotify on Sonos. Every time an ad comes up on Spotify, it pauses. I have to hit play, pause, play again for it to work. Super frustrating and from this thread and the thread on Sonos, there still has not been a fix. Just posting to show this is still an ongoing problem. 

[31mpubzfdpxlkidhge4d]

I have been having the same issue for the last month+ while listening to Spotify on Sonos. Every time an ad comes up on Spotify, it pauses. I have to hit play, pause, play again for it to work. Super frustrating and from this thread and the thread on Sonos, there still has not been a fix. Just posting to show this is still an ongoing problem. 

[spSlaine]

Still a problem for me the playback 'freezes' when the stream starts a commercial. Toggling the stop play icon, either in the Spotify or Sonos app restarts the stream playing the commercials and then continues with the music.

Happens on Android and iOS when initialising from either the Spotify or Sonos app.

Everything up to date and re-authoried account

[Alex]

Hey folks,

Thanks for your replies.

Can you please send us the following info:

• Sonos device model and firmware version
• Is this happening when you listen to music, podcasts or both?
• Does playback stop when the ad comes up, or when it finishes playing. Check this without skipping the ad.

Cheers.

[Arlauteslager]

Sonos One SL

Sonos OS: S2

Version: 15.4 (build 73041050)

Hardware verion: 1.28.2.6-2.2

music stops when adv. starts.

[spSlaine]

Play:1 1.20.1.6-2.2

Playbar 1.9.1.10-2.2

OS: S2

Version: 15.4 (73041050)

Playback freezes when ad starts

[Arlauteslager]

It seems not to stop with the commercial of spotify itself. Only with other commercials.