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South African debit card not working

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Re: South African debit card not working

Newbie

Did you ever get this sorted out, i am having the same issues.

 

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Re: South African debit card not working

Visitor

I have exactly the same issue, and it has persisted for a good few months. I am failing to understand how there are multiple forum threads addressing the same issue, yet the standard response is to 'Please ensure the details are correct' or telling users to 'check the help articles'. 

 

This issue has been raised, not only on the Spotify Community, but on other external sites, including Reddit, where users are complaining about the same card payment failures for certain South African banks. It is not that South Africans have a shared misunderstanding of how to enter their card details correctly. It is an issue with the payment process.

I have follow numerous steps, if not all, that I have found on the web:

 

  • I created a brand new account. This, too, was unable to process payments.
  • I waited a few days, over a month to be exact, and retried this process - the issue remains the same.  
  • I have ensure that I am entering in the correct details. These details work on other online payment sites.
    Details.JPG
  • Changing the subscription plan to pay using a mobile account does not help, as only one of the five main service providers are listed as an option (Vodacom).
    Vodacom.JPG
  • The only other payment option that are available to choose from, is a gift card. There is no option to pay using PayPal, as the help articles suggest.
    Options.JPG

     

  • Changing to incognito mode and attempting to use a different browser yield the same errors. The payments are not failing because of cache. 

I apologise for sounding frustrated but, I feel the support provided needs to go further than just telling everyone to read a help article, or try again in a few days. Contact Adyen and see if they can provide more insight into the matter? Perhaps it turns out to be an issue on their side, which means they are losing you business. Even information about why payments will not be possible would be better accepted than the 'try this article approach'. 

 

I look forward to your response, and hope that you can assist us in getting our much-wanted premium music experience on the go.

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Re: South African debit card not working

Community Legend

Hey there @leegee23,

 

Thanks for writing here and providing more info with screenshots! 

 

You should be able to pay with Visa or Mastercard for Spotify in South Africa. 

Does your card allow foreign purchases? You can check with your bank if this is the case. 

 

If so, and all else fails, feel free to reach out to support.

 

Keep us posted!

PetyaModerator
 
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Re: South African debit card not working

Regular

I never got it working. I decided to use a different card, a Virgin credit card. There was no winning with the FNB Debit card, both my girlfriend and I could not get it working, we phoned FNB on many occasions and they clearly stated the issue was with Spotify, NOT WITH FNB BANK. Spotify haven't a clue as to what the problem is, thats why they STILL HAVE NOT provided a solution to this. 

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Re: South African debit card not working

Regular

Unfortunately, your response is useless and not helpful, its the same stuff repeated over and over by Spotify admin and mods. I had to use a completely different card because FNB Debit cards just wont work on your system, clearly I was not alone on this problem. 

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Re: South African debit card not working

Moderator
Moderator

Hey @guitarshredda15,

 

Thanks for getting back to us.

 

I know it's frustrating, but since you've tried all the troubleshooting steps we've provided, the best thing to do is to reach out to our Customer Support team via the link @Petya provided.

 

You can let them know which troubleshooting steps you've already tried, and they will be able to take a look at your account and see if there's anything unusual happening with the payments.

 

Do let us know how you get on - we'll be here in case you have any further questions.

 

Take care for now!

PeterModerator
 
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