Soy universitario, subi los ducumentos que solicitaban, decian que no cobrarian hasta tener la cuenta premium y mi banco me informa que ya se realizo la transaccion y sigo con la cuenta free, me pueden ayudar por favor
We hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.
It sounds like the payments failed since you don't have Premium. If the payments didn't go through, the funds should get back to you soon. For now, you can try signing up for the discount again using an incognito window to see if it helps.
We also suggest making sure your payment card meets these requirements. If you're unsure, you can reach out to your bank to double-check.