Spotify Duo didn't work at all

[user-removed]

Two days ago I tried Spotify Duo for the first time to try your service. I never could play any song. The app restarted many times so I decided to cancel immediately. However my money was never given back. I demand a reimbursement because I never got anything from the service and I immediately canceled. Otherwise I consider I am being victim of fraud.

Plan

Premium Duo

Country

Mexico 

Device 

Samsung Galaxy A50

Operating System

Android Oreo

My Question or Issue

[Dian]

Hey @user-removed,

Thanks for posting in the Community.

You can find our refund policy on this page. If you're eligible for a refund, you can contact a customer support representative. Here is how to do that.

If you want, you can tell us more about the issues you're experiencing and we can help you with them. You can start with a clean reinstall as described on this page. How did that go?

Keep us posted,

Cheers!