Spotify Family Address Verification

[comet86]

I'm trying to add my cousin to spotify family premium, but it says they spotify cannot confirm that her address matches mine and we don't know why since we both live at the same place.

[MattSuda · Accepted solution]

Hey @comet86

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.