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Spotify Family Premium Plan Reverted Back to Regular Premium Without My Input

Spotify Family Premium Plan Reverted Back to Regular Premium Without My Input

Hi,

 

I recently purchased a premium gift voucher for a friend on the 22/04/2018. Since then our Spotify Family plan has reverted back to a regular premium plan, the subsequent charge to my account was $11.99, I was expecting it to be $17.99. I have since resigned up for Spotify Family Plan but I am worried I will be charged extra for this problem that is was out of my control.

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1 Reply

Hey @twcuthbert, welcome to the Community!

 

You shouldn't be double-charged for this, but the individual Premium time you paid for should have been converted into Premium for Family time. This will bring your payment date forward.

 

Be sure to keep an eye on your renewal date from here.

 

Hope that helps 🙂

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